Welcome to Orchard Mill Motor Company website privacy notice.
Orchard Mill Motor Company respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Orchard Mill Motor Company collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Orchard Mill Motor Company is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Our full details are:
Full name of legal entity: Orchard Mill Motor Company
Name of data privacy manager: John Hubbard
Email address: firstname.lastname@example.org
Postal address: Littleton Garage Littleton Semington Trowbridge, Wiltshire, BA14 6LF
Telephone number: 01225 785034
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Recently purchased a car from Orchard Mill and must say I was pleasantly surprised by the whole experience. John and Chris offer a professional, no pr... Read More
What a fabulous garage - plenty of good quality, clean cars to peruse, and very friendly and helpful staff. I found just what I wanted, and was given... Read More
An absolute pleasure to buy a Car from Chris and John! Really friendly approachable guys who take the time to make sure you're happy with everything.... Read More
Excellent garage. Very professional and helpful, with a relaxed atmosphere. Very happy with my new car, and would highly recommend.... Read More
After a recent bad experience purchasing a car I was suspicious, and understandably a little paranoid doing again so shortly after, Orchard Mill have... Read More
John is not your stereotypical used car salesman. He is warm and welcoming, polite and professional, as is his colleague, Chris. John’s stock of car... Read More
Nigel Wigmore, motoring correspondent
We purchased a Mini Cooper from John and found the whole process to be painless and stress free, apart from the travelling to Trowbridge from Bridgwat... Read More
Best buying experience I have had buying a used car , very helpful and always there with great after sales service.... Read More
A superb customer service experience. Would highly recommend and will definitely be returning in the future. Many thanks John and Chris.... Read More
Mrs T L Byrne
BMW 320D Purchased the BMW from Jon and Chris on the 29th February, absolutely 1st class service from the time i arrived for a test drive right the wa... Read More
I am so thrilled with my car thankyou! Had such a positive buying experience, no pressure or tactics just honest, professional and trust worthy advice... Read More
Thank you to john for all his help and advice, great garage and local no pressure to sell you a car would recommend to anyone . easy to deal with than... Read More
John and Chris are very courteous and polite. They exercise the ultimate professionalism in dealing with customers. Their approach to situations is ut... Read More
We have always brought secondhand cards and Orchard Mill Motors definitely stands out as a top dealer. We looked at the car at our leisure made the de... Read More
Politeness and attentiveness personified, John very clearly puts customer service first. Nothing was too much trouble for him. A completely pleasant a... Read More
Both John and Chris, over the phone and in person, could not have done more to help me select a fabulous car that exactly fitted my needs and budget!... Read More
Mr & Mrs Youngman (Google Review)
Very good experience at Orchard Mill Motors - no pushy sales practices - free to roam, look and ask questions. Very helpful in all aspects and general... Read More
Firstly I was impressed with the Orchard Mill website and description of the VW Passat. After speaking to the garage manager, John, I decided to view... Read More
Recently bought a great little Peugeot 107 from John at Orchard Mill for my wife. Well worth the travel from Newcastle to pick it up and drive it back... Read More
I turned here up after having a little look on the Orchard Mill Motor Company website the night before. Although he was clearly in the middle of somet... Read More
Bought a great car! Experience from calling to arriving was easy and helpful. Owner was friendly and not pushy or in your face. Happy to let me have t... Read More
Mr Stuart Skeet (Autotrader Review)
I recently purchased a V.W. Passat Estate from Orchard Mill & I am so pleased with it. The service I received was brilliant from start to finish, John... Read More
Mrs D. Cooper (Google review)
We bought an Automatic Toyota Yaris from John for our niece. John was highly professional at all times and made sure the car was in fantastic conditio... Read More
Mrs A. Nightingale (Google review)
Excellent service and a very personal and honest approach from the owner. We negotiated a fair price and concluded the deal very quickly. Very profess... Read More
Mr S. Harris (Google review)
John went the extra mile. He ensured that the car I collected was in tip-top shape. He worked very hard behind the scenes to ensure the car was perfec... Read More
Mr A. Marshallsay (Google review)
I recently purchased a Land Rover free lander from John, my wife an I are extremely happy with the car an John was a pleasure to deal with. I would hi... Read More
Mrs Fiona Boston Nash (Google Review)
Just bought a car from John today. John was honest and up front during our telephone conversation, even before I made the journey to see the car. He w... Read More
Mr Craig Reid (Google Review)
Very honest car dealer, no messing about and John is lovely. Beautiful area and very professional. Highly recommend Orchard Mill Motor Company to anyo... Read More
Miss Shizan Kellow (Google Review)
Picked up my golf GT yesterday and love it already! Couldn't of asked for more from John, excellent service. Honest and friendly, would definitely con... Read More
Miss Catherine Fardell (Google Review)
I met John for the first time buying my Volkswagen Polo. From start to finish of the buying process John was very easy to get on with, professional an... Read More
Mr Geoff Tomkinson (Google Review)
Bought a car yesterday from John. He's a very professional trader and a very personable individual. There was no hard sell and his calm and honest att... Read More
Mr David Lent (Google Review)
Bought a little Peugeot 206 from John for the wife around 5 weeks ago, the car has been fantastic and not missed a heartbeat. The whole experience was... Read More
Mr Adrian Fern (Google Review)
John was friendly, helpful and honest throughout the whole car buying experience. He had a range of cars in my price range and was happy to talk me th... Read More
Mrs Frances Rose (Google Review)
John is a true gent. Very professional service, exceeded my expectations. I would definitely consider orchard mill in future purchases of a new vehicl... Read More
Mr Charlie Gailor (Google Review)
Me and my partner visited Orchard Mill on Sunday to have a look at a vehicle that we had seen online that my partner was interested in. The service pr... Read More
Miss Melissa Healey (Google Review)
Was recommended Orchard Mill by a friend and couldn't of asked for better service. it was the first time I had bought a car of value and John made me... Read More
Mr N Bishop (Autotrader Review)
I recently bought a Mini Cooper from John. It was without doubt the best experience of buying a used motor I've ever had. There were no high pressure... Read More
Mrs K Sparrow (Autotrader Review)
I was very impressed with orchard mills (John's) treatment of me. Even though I only wanted a lower end of the range vehicle I was accorded personal s... Read More
Mr S Wigley (Autotrader Review)
I have recently purchased a Yaris from John, I have purchased many cars over the years and many new ones, my experience purchasing with John was excel... Read More
Mrs Gill Sharp (Google Review)
Superb service! Fantastic service and John is very friendly. Left me alone to look over the car, and worked hard to make me happy that I was making th... Read More
Mr C Grant (Autotrader Review)
Very friendly and genuine service. Also very helpful after sale. Would highly recommend.... Read More
Mr Sam M (Autotrader Review)
Could not recommend highly enough. John offers a very honest and professional approach to the car buying process, with no sense of pressure at all. I'... Read More
Mr Jamie C (Autotrader Review)
Best car buying experience so far! In a word..superb! No pressure selling, plenty of time to look over the car, good test drive and plenty of help doi... Read More
Mr Richard D (Autotrader Review)
Contact DetailsLittleton Garage
BA14 6LF 01225 785034 07860 462259 email@example.com