Bought a great car! Experience from calling to arriving was easy and helpful. Owner was friendly and not pushy or in your face. Happy to let me have the keys, look at the car in my own space and time. Answered all questions honestly and factually. Buying a car is expensive no matter how much it is and can be scary and full of worry! Not here!! Felt very at ease and treated as a customer not a pound note! Drove the car away and delighted! Great care! Great experience! Great business!! Highly recommend!! Thank you!!
I turned here up after having a little look on the Orchard Mill Motor Company website the night before. Although he was clearly in the middle of something when I arrived, John was really open and welcoming and shook my hand introducing himself (which is more than I got in my most local car sales garage when they didn't even get out of their chair!)
I explained the sort of thing I was looking for and that I was hoping to part exchange the car I already had.
John said that it was absolutely possible to do that and invited me to have a look at any of the cars that interested me.
I had a closer look at one of the cars and took it for a test drive. I was pleased to see that all of the cars were all ready to be viewed and that the car I decided to view and test drive at the last minuet was all up together and ready.
throughout the whole visit I felt completely at ease and under no pressure what so ever (which again, due to being a lone female, I hadn't felt at previous garages)
I was pleased with the test drive and the car itself and decided to go ahead with the part exchange. If I had gone prepared for such good quality and prompt service, I could have taken the car away that day, but I decided to collect it the following morning.
The morning of collection, John had parked it under cover over night and its valet was immaculate.
I accepted the offer of John completing the car tax form on line and all the other paperwork.
I'm extremely pleased with the service I received from John at Orchard Mill Motors and will, without a doubt, recommend them to any of my friends and family.
Five star cars, five star premises and a five star genuine service.
Recently bought a great little Peugeot 107 from John at Orchard Mill for my wife. Well worth the travel from Newcastle to pick it up and drive it back. Car was exactly as described with all that lovely documentation to show the car had been well cared for by its previous owner.
Firstly I was impressed with the Orchard Mill website and description of the VW Passat. After speaking to the garage manager, John, I decided to view the vehicle even though it was a 100 minute drive to Trowbridge. John maintained a very professional and mature approach and nothing was any trouble. I still brought in an external mechanic to check the vehicle but there were no major issues, plus John agreed to fit a cam belt at his cost. The vehicle was immaculate at pick up. I have had a very bad experience with 2nd hand dealers in the last 18 months but Orchard Mill Motor Company have renewed my faith in the industry. Thanks John.
John was friendly, helpful and honest throughout the whole car buying experience. He had a range of cars in my price range and was happy to talk me through all the options, he's very knowledgeable and gave really useful advice about reliability and running costs. I feel very confident buying from him and have already recommended him to several friends. It's not often you come across a used car dealer you feel you can trust but Orchard Mill really stood out for me.
Could not recommend highly enough. John offers a very honest and professional approach to the car buying process, with no sense of pressure at all. I've just bought a Golf from his dealership and he went above and beyond what was required to ensure my car was in the best possible condition upon purchase, at no extra cost! 10/10
John is a true gent.
Very professional service, exceeded my expectations.
I would definitely consider orchard mill in future purchases of a new vehicle.
If you want a professional service without the corporate vibe, John is your man.
It's a very friendly, family run business and possibly one of the most beautiful locations you'll purchase a car from.
Bought a little Peugeot 206 from John for the wife around 5 weeks ago, the car has been fantastic and not missed a heartbeat. The whole experience was a great one from seeing the car to finally purchasing, John was pleasant, professional and showed excellent customer service. When i viewed the car it had been raining which normally is a no, no for car buying as the rain hides all the marks however on arrival i found John had dried the car completely so i could see it in full (nice touch). On agreement of purchase John had the car fully serviced and replaced the brake discs at no extra cost (THAT'S! customer service), i would not hesitate to use John again and would recommend him to anyone looking for a quality second hand car all of John's stock is displayed in immaculate condition and clearly he goes for quality not quantity as anyone visiting his place will see, Thank you John for a great car buying experience. 5*
Fantastic service and John is very friendly. Left me alone to look over the car, and worked hard to make me happy that I was making the right decision. Nothing was too much trouble, including getting another car out of storage for me to test drive for comparison. That was followed by no pushy sales techniques and the whole sales experience was friendly, taken at my pace, with honest advice that actually saved me money. It is the first time I have bought a car and thought that I would seek out John again in the future to buy my next car. I cannot recommend John and Orchard Mill Motors highly enough!
Bought a car yesterday from John. He's a very professional trader and a very personable individual. There was no hard sell and his calm and honest attitude creates an enjoyable car buying experience. The car is in great shape and I would absolutely recommend Orchard Mill to anybody looking to buy a used car.
I met John for the first time buying my Volkswagen Polo. From start to finish of the buying process John was very easy to get on with, professional and his attention to detail second to none. On viewing the car for the first time at his home I was made extremely welcome with refreshments and the opportunity to look around the car for as long as I wanted to though he remained on hand if required. I picked the car up and it was spotless, valeted and I remain extremely pleased with it. I would certainly buy from John again, highly recommended to all potential buyers !!!
Very honest car dealer, no messing about and John is lovely. Beautiful area and very professional. Highly recommend Orchard Mill Motor Company to anyone looking to buy a car in fabulous condition. Looks after cars well and great customer service.
Picked up my golf GT yesterday and love it already! Couldn't of asked for more from John, excellent service. Honest and friendly, would definitely consider using him again and would recommend to anyone looking for a great, quality used car. 5 stars is not enough!!
I recently purchased a V.W. Passat Estate from Orchard Mill & I am so pleased with it. The service I received was brilliant from start to finish, John was friendly & helpful throughout and the whole process was dealt with quickly & smoothly. I have & will continue to recommend Orchard Mill to family & friends & anyone looking to buy from a trustworthy & respectable business.
Just bought a car from John today. John was honest and up front during our telephone conversation, even before I made the journey to see the car. He was polite and easy to talk to, allowed us to look around the car by ourselves without being watched over and was very welcoming, offering us Tea and Coffee on our arrival.
When discussing the car, John was direct about any known problems or lack of information held on the vehicle and didn't try to hide these or cover them up with "sales jargon".
Overall an unusually pleasant experience of buying a car and someone I would have no hesitation with buying from again. As for the car, lets hope it's a good one and I won't NEED to visit John any time soon :-)
I recently purchased a Land Rover free lander from John, my wife an I are extremely happy with the car an John was a pleasure to deal with. I would highly recommend John to anyone looking for a honest car dealer. Also we had left something in the car, we contacted John without hesitation John posted it straight away.
John went the extra mile. He ensured that the car I collected was in tip-top shape. He worked very hard behind the scenes to ensure the car was perfect mechanically and beautifully presented. This is my 44th (!!) car I've owned - so I can say with some conviction, that I highly recommend Orchard Mill Motor Company.
Excellent service and a very personal and honest approach from the owner. We negotiated a fair price and concluded the deal very quickly. Very professional, highly recommended.
We bought an Automatic Toyota Yaris from John for our niece. John was highly professional at all times and made sure the car was in fantastic condition for when we picked it up including a full service. Very impressed, a pleasure doing business with him and I would highly recommend Orchard Mill to anyone looking for a car.
Best car buying experience so far!
In a word..superb! No pressure selling, plenty of time to look over the car, good test drive and plenty of help doing the paperwork. I would highly recommend this place.
Very friendly and genuine service. Also very helpful after sale. Would highly recommend.
I have recently purchased a Yaris from John, I have purchased many cars over the years and many new ones, my experience purchasing with John was excellent, he collected me from the train station, his hospitality was superb, i was offered refreshments and comfort break. John explained everything about the car, i found him to be honest in all aspects of the sale. the car was as new and drives like a dream. i am so thankful to John for his professional and friendly service, i would highly recommend him and his company to anyone, never have i come across a more honest and likable salesman before, it was refreshing.
thank you John i will be telling my contacts if they need a car to come to you, your service was very much appreciated.
I was very impressed with orchard mills (John's) treatment of me. Even though I only wanted a lower end of the range vehicle I was accorded personal service and time. There were no hard sell tactics but there was a level of honesty and friendliness I don't always associate with car sales. The transaction was quick, professional and hassle free. I decided to buy on Wednesday morning and I picked up my freshly mot'd vehicle on Thursday evening. Next time I am looking for a car, orchard mills will be my starting point. I would highly recommend orchard mills.
I recently bought a Mini Cooper from John. It was without doubt the best experience of buying a used motor I've ever had. There were no high pressure pushy sales talk, I was left alone to look at the car and he even made me a cup of tea!! Everything I asked for was sorted without question and I was even given a new set of plates for when my private number was transferred. Top man, I would not hesitate to recommend buying a car from him.
Was recommended Orchard Mill by a friend and couldn't of asked for better service. it was the first time I had bought a car of value and John made me feel completely relaxed and confident in what I was looking to buy! He has great industry knowledge and you can see he only deals in good reliable cars. I would recommend Orchard Mill Motors to anyone!
Me and my partner visited Orchard Mill on Sunday to have a look at a vehicle that we had seen online that my partner was interested in. The service provided by John was fantastic from the moment we arrived. Very approachable and amenable and gave us all the information that we were looking for regarding the vehicle without trying to push the sale on to us. He made us feel very welcome, and we purchased the car the same day as it was everything we were looking for! Would highly recommend John and Orchard Mill :)